Frequently Asked Questions
Welcome to our FAQ page with answers to common questions about Zoopies.
Shipping & Delivery
How long does delivery take?
How long does delivery take?
Orders usually arrive within 1–4 business days after confirmation.
During busy seasons, it might take a little longer (but worth the wait 😉).
What payment methods do you offer?
What payment methods do you offer?
We offer Cash on Delivery all over Lebanon, so you can pay upon receiving your package.
Where do you ship?
Where do you ship?
We currently ship all over Lebanon 🇱🇧 — right to your doorstep!
International shipping is coming soon 🌍
What if I’m not home when my order arrives?
What if I’m not home when my order arrives?
No worries — our delivery team will contact you to reschedule.
Refund policy
Do you offer refunds or only exchanges?
Do you offer refunds or only exchanges?
We offer refunds or store credit, depending on your preference — once we receive and inspect the returned item.
Can I return or exchange?
Can I return or exchange?
Yes! If your Zoopies don’t fit right, we’ll swap them for the perfect size.
What if I received a damaged or wrong item?
What if I received a damaged or wrong item?
Contact us immediately with a photo, and we’ll fix it right away!
How can I contact you for a return?
How can I contact you for a return?
Send us a message on Instagram or email us at info@wearzoopies.com — we’ll get back to you ASAP ☁️